Delete your account

1. From the app

This is the fastest route: nothing is queued for review, the deletion runs straight away.

1. 1Sign in to Skanna with your Google account.
2. 2Open Settings.
3. 3Tap "Delete account", then confirm.
4. 4You are signed out once the deletion has finished.

2. If you can no longer sign in

Send us a request through the contact form. Put "Account deletion" in the subject and include the Google email address of the account in your message — without it we cannot tell which account to delete. We check that the request comes from the account holder before acting.

3. What gets deleted

Deletion permanently removes:

• —your account and the Google sign-in attached to it;
• —your skin profile: skin type, concerns, ingredients to avoid, budget;
• —your full scan history and its results;
• —every label photo you uploaded, and the optional skin photo;
• —your usage counters.

Any active Pro subscription is cancelled in the process — a deleted account cannot keep being billed.

4. What is kept

Payment records (subscription invoices) are retained by our payment processor, Stripe, for as long as French accounting and tax law requires. They are no longer linked to a Skanna account and are used for nothing else.

5. Timing

Deleting from the app is immediate. An emailed request is handled within 30 days, and in practice much sooner. Residual copies held in our host's backups are purged within 30 days.

Questions?

Get in touch — we answer any request about your data, including your other GDPR rights (access, rectification, portability).